Frequently Asked Questions

Here you’ll find clear answers to the most common questions about our electrical, heat pump, networking, security, and automation services. Our goal is to make things simple, transparent, and helpful so you can make confident decisions about our services. If you don’t see your question here, feel free to get in touch - 0800 699477 - we’re always happy to help.

About WISP Electrical

  • Our certified electricians specialise in electrical installations including power distribution, lighting, power upgrades using energy efficient solutions. We also offer expert internet services with security and CCTV camera setup with self-monitoring, Wi-Fi solutions and smart home automation

  • We open 24 hours including Saturdays and Sundays

  • Yes. (T & C Applied)

  • We prioritise urgent jobs and typically attend within 24 hours. Our team remains available for callouts to ensure timely support when urgent issues arise.

  • Yes, we’re available by phone for all inquiries and support needs

Electrical

  • The skills and training required to achieve qualifications and certification in New Zealand’s electrical industry are the same for both commercial and residential work. Our team has extensive experience across both areas — and more — ensuring you’re always in expert hands.

  • You may find cheaper products online, but we only use trusted, high-quality brands that have been tested and proven. All our supplied products are covered by a full warranty, and we stand behind them with ongoing support when needed.

  • Most of the installation, we use Schneider Electric, Clipsal, PDC, Philips and Nexans products depending on project requirement.

  • Whether you’re connected to the grid or operating off-grid, our technicians have the expertise and products to meet your specific energy needs. Talk to us today for expert advice on solar solutions

Networking

  • Yes, we provide a full range of home networking services and commercial services. This includes Wi-Fi setup, router installation, network cabling, and connection of smart home devices. Our goal is to ensure fast, reliable connectivity throughout your home or business. We provide comprehensive management of network infrastructure, data management, and cloud solutions for commercial clients.

  • A wired network provides the most stable and fastest connection, making it ideal for high-performance needs like streaming, gaming, or business operations.
    A wireless (Wi-Fi) network, on the other hand, offers flexibility and convenience, allowing multiple devices to connect without cables.
    For most homes and businesses, a combination of both provides the best balance of speed, reliability, and convenience.

  • Yes, your Wi-Fi signal and coverage can be improved. We can install additional wireless access points, upgrade your router, or reposition equipment to reduce interference. These steps help ensure strong, consistent Wi-Fi coverage throughout your home or business.

Heat Pump

  • Every home is different, so the best way to choose the right size heat pump is to have one of our experts assess your space. We’ll make sure you get the perfect balance of comfort, efficiency, and energy savings.

  • Yes. Regular servicing keeps your heat pump running efficiently and extends its lifespan. We recommend professional servicing at least once a year to clean filters, check gas pressure, and ensure safe operation.

  • The cost of a standard heat pump service typically starts from $90–$115, depending on the type of unit, number of units and the location. This includes cleaning filters, checking gas pressure, inspecting electrical components, and ensuring the system is running efficiently.

  • A standard heat pump service usually takes between 45 minutes and 1.5 hours, depending on the unit’s condition, accessibility, and location.

Wireless Internet and Fibre

  • A small antenna or receiver installed at your property communicates with a nearby wireless tower, allowing you to access high-speed internet without needing fibre or copper lines.

  • When it comes to connectivity speeds, we like to explain it using a simple pie analogy.
    Imagine your internet connection as a whole pie. Every device connected to the internet takes a slice of that pie. The more devices that are connected, the smaller each slice becomes, as the total bandwidth is shared evenly.
    For the most accurate speed test results, it’s best to run the test when no other devices are connected — that way, you’re testing with nearly the entire pie available to you.

  • Our rural internet access installations do have choices. We have a wireless only option or the Wireless/Hardwired option.

    Most households currently seem to only be utilising WiFi and don’t have the need to plug your devices into the modem, If you can't recall which install you signed up for or are aware you need an upgrade please contact us to discuss the new/other options.

  • Yes, we provide fibre internet services. We partner with trusted providers to deliver fast, reliable, and consistent connectivity. Choosing us means you’ll receive local support, transparent communication, and personalised service from a team that understands your needs and takes responsibility for keeping you connected.

Security system

  • Yes, you can view live footage without recording it. The system allows you to watch real-time video streams without saving or storing any footage, giving you flexibility when you just want to monitor activity live.

  • Our security/CCTV installations come with a network video recorder (NVR) and installed hard drive. This is where your raw data is recorded. This footage can be viewed on a computer program/application either on a network connected device or on a remote device (mobile phone), speak with us about implementation or training.

  • This is a difficult question to answer as there are a lot of variances that need to be taken into account. If you are thinking of installing or have already got a system your recording duration is based on the following conditions:
    1. Size of Hard drive (you can only store up to that size)
    2. The amount of cameras you have connected
    3. The quality at which you are recording (low quality = longer timeframe vs high quality = shorter timeframe)

    If you have standalone cameras with SD cards, our most popular option records motion detect for 1-2 weeks without overwriting footage. Contact us if you want to discuss upgrading your storage.

  • Yes. You can receive instant notifications via email or mobile app when motion or specific activity is detected, helping you stay aware even when you’re away.

Smart controls, Automation and IoT

  • Smart devices and automation make your home or business more efficient, convenient, and secure. They allow you to control lighting, heating, and appliances remotely, schedule operations automatically, and monitor energy use in real time. This not only improves comfort but can also reduce energy costs and enhance safety.

  • No, smart devices don’t have to be expensive. You can start small and add more over time. Many affordable options deliver great convenience and energy savings without a big cost.

  • Yes. We use trusted brands and secure network setups to protect your devices and data. Regular software updates and proper network configuration ensure your system remains safe from unauthorised access.